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SCUBA DIVING :: EQUIPMENT :: DIVE GEAR RECALLS

URGENT RECALL: Suunto D6, D9 Dive Computers
Date: 2006-06-16

Suunto D9 & D6 Dive Computers

Suunto has announced a recall of some D6 and D9 dive computers due to a software bug that causes the affected units to track dive time incorrectly.

According to Suunto's recall announcement (see below), the affected units are:

D9 serial numbers 62102582 and below
D6 serial numbers 62103693 and below

Owners of the affected Suunto D6 and D9 dive computers should stop using the defective units immediately and contact Suunto and/or their local dealers for software updates.

From the CPSC and Suunto:

Suunto Dive Computers Recalled Due to Decompression Hazard (July 19, 2006 - CPSC)

WASHINGTON, D.C. – The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed.

Name of Product: Suunto D9 and D6 Model Wristop Dive Computers

Units: About 3,900

Manufacturer: Suunto Oy, of Finland

Hazard: These dive computers could incorrectly track dive time, which could cause incorrect calculation of decompression requirements. This could lead to decompression sickness.

Incidents/Injuries: None reported

Description: The D9 and D6 diving instruments are advanced, gas-switching, multi-mode, decompression dive wristop computers. The products included are: the D9 model with serial numbers 62102582 and below; and the D6 model with serial numbers 62103693 and below. The serial number is located on the side of the product. The model number is located on the back of the product.

Sold at: Diving specialty shops nationwide, as well as various Web sites, from September 2004 through June 2006 for about $1,275 for the D9 (without wireless transmitter) and $900 for the D6.

Manufactured In: Finland

Remedy: Consumers should only use these dive computers with backup instrumentation. Consumers should bring the recalled units to the nearest authorized Suunto dealer for a software update to correct the problem. A free battery replacement and pressure testing will be provided as part of the free software update service. All updated products will be marked with an indelible white dot on the back of the unit, or with an engraved "U" near the serial number.

Consumer Contact: For additional information and a list of authorized retailers, visit Suunto's Web site at www.suunto.com, call Suunto at (800) 543-9124 between 8 a.m. and 4 p.m. ET Monday through Thursday, and between 8 a.m. and 12 p.m. Friday, or email the firm at SuuntoD9-D6@nordictelecenter.fi

Suunto D6 and D9 Dive Computers Recalled Due to Software Bug (June 16, 2007 - Suunto)

Suunto Oy has identified a software bug in the D9 and D6 diving instruments. The software bug may cause the D9 and D6 to incorrectly track dive time on rare occasions, potentially causing a risk to the diver. For further information please read more here. Therefore, Suunto is requesting that the D9 and D6 products with the serial numbers listed below shall be returned for a software update that eliminates this issue.

The products affected are:

D9 serial numbers 62102582 and below
D6 serial numbers 62103693 and below

Suunto strongly recommends that D9 or D6 should not be used for diving before the unit has been updated with the latest software. If the product is used before updating the software, backup instrumentation must also be used.

Suunto will provide a free software update to fix the bug. Please bring your D9 and/or D6 to your nearest local authorized Suunto retailer for the software update as soon as possible. For contact information please visit our web site www.suunto.com If that is not possible or if you require any further details, contact the Suunto Help Desk at SuuntoD9-D6@nordictelecenter.fi To contact Suunto by phone, call toll free 1 800 543 9124 in the USA and Canada, or +358 284 1160 (international call rates are applicable) from all other countries.

As a complimentary service Suunto will at the same time replace your battery and perform a pressure test free of charge.

Suunto apologizes for any inconvenience.

 

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