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SCUBA DIVING :: EQUIPMENT :: DIVE GEAR RECALLS

RECALL:  Sea & Sea DX-3100 Aquapix
Date: 2004-04-07

Sea & Sea Aquapix
URGENT RECALL: Sea & Sea Aquapix

Sea & Sea has announced a recall of its DX-3100 Aquapix amphibious camera due to reports of water leakage into the battery compartment.

According to Sea & Sea, tests on defective cameras revealed micro cracks in the battery compartment door.

The following serial numbers are affected by the recall:

Serial Numbers: 000000001 ~ 030204016

Owners of DX-3100 Aquapix cameras affected by the recall should return the camera to Sea & Sea. A US Post pre-paid label can be printed from the following URL:

http://www.seaandsea.com/APUpgradeLabel.pdf

To minimize inconvenience, Sea & Sea will attempt to ship back upgraded DX-3100 cameras within 7 days.

From seaandsea.com:

Important Product Upgrade
for DX-3100 Aquapix Owners

Dear Valued Customer:

As you are aware Sea&Sea is constantly striving to increase the quality and highest standard of its products.

We have been informed by our Research and Development department of the possibility of a crack appearing in the battery compartment door of the DX-3100 Aquapix amphibious camera that may lead to water leakage. Although we have only received a limited number of these reports, even the remotest possibility of this condition appearing has prompted Sea&Sea to take affirmative and positive action and therefore we would like to request that you return your DX-3100 Aquapix to the following address for testing and any necessary upgrading if within these corresponding serial numbers.

     Corresponding Serial Numbers: 000000001 ~ 030204016
     Please click here for US post, Pre Paid Label (PDF format)
     Please ensure Return Address is provided

Although all our products are pressure tested before leaving the factory, our Research Department determined that the reported cases resulted from micro cracks, caused by physical stress after a certain period of time, that formed in the battery compartment door.

Sea&Sea would like to apologize for any inconvenience this may cause you, and will make every effort to ship back your camera within 7 days of receiving it.

Sincerely
Stephen Ashmore
President / Tabata USA – Distributors for Sea&Sea in US, Caribbean and Central America

 

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